Privacy Policy

SyncWith, the website at https://www.syncwith.com, the SyncWith Google Sheets add-ons and Looker Studio connectors, the SyncWith connector for AI assistants such as ChatGPT and Claude, and their related services require access to your information in order to provide you with our services. Our access to it is governed by these terms. If you use SyncWith to connect to other services, such as Google, those services' Terms of Service also apply. SyncWith is an affiliated company of Micro Startup Studio Inc, a Canadian corporation.

What Information We Collect

We only ask for personal information when we need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. We may collect:

  • your biographical information, including your email address and name, so that we can associate your actions to your account and contact you about your use of the services
  • access to your Google spreadsheets, so that we can provide ourSyncWith service, which requires the ability to modify your spreadsheets with information fetched from the APIs that you have configured
  • read or write access to various third-party services (for example: Google Ads, Google Analytics, Google Calendar, Google Search Console, Facebook Ads, Shopify), if requested by you as part of our SyncWith Service
  • connection details for databases you connect (for example, a PostgreSQL or MySQL host, database name, username and password), so that we can run the queries you request
  • usage information, such as pages visited and features used, so that we can operate, secure and improve the service

In the course of using our service, you may store information with us, for example, configuration data about API endpoints that you would like us to fetch on your behalf. We protect this data within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. Credentials for connected services and databases are stored on infrastructure that is encrypted at rest, and access to them is limited to authorized personnel.

AI Assistants

If you connect SyncWith to an AI assistant such as ChatGPT or Claude, the assistant can, on your behalf: list your reports, connected sources, accounts and fields; read your reports and query your connected sources; list your connected databases and their tables and query them; start a new connection that you then approve; and send feedback you write to our team. The data you ask for is sent to that assistant and is processed by its provider under the provider's own privacy policy.

Database queries made through an assistant are read-only: SyncWith rejects any query that would change your data. Access tokens issued to an assistant are valid for 1 hour, and refresh tokens expire 30 days after their last use. You can disconnect the assistant at any time from its settings, or write to us to revoke its access immediately. We record which tools an assistant calls and whether they succeed, but not the data they return, to operate and improve the service.

Data Retention and Deletion

We only retain collected information for as long as necessary to provide you with your requested service:

  • your account, connections and report settings, until you delete them or ask us to delete your account
  • usage analytics, up to 12 months
  • error logs, up to 90 days

You can delete your data from our server by using the add-on UI to delete previously created connections, or by writing to us at hello@syncwith.com. You can also write to us to request a copy of the personal information we hold about you, or to correct it.

You may revoke our access to third-party services by using the facilities of the third-party service. For Google, follow Google's uninstall procedures or visit your Google account's permissions page. For Facebook, visit the Business Integrations page.

Third Parties

We use service providers that process information on our behalf to run, secure and improve the service:

  • hosting, storage and network: Render, Cloudflare, Amazon Web Services
  • static-IP proxy for connections to your databases: QuotaGuard
  • analytics, logging and error monitoring: Amplitude, Google Cloud, Sentry
  • payments: Stripe
  • customer support: Intercom

Our website also uses Google Analytics, Google Ads and Meta Pixel to measure our advertising. You can opt out with your browser's cookie settings, your Google ad settings or your Meta ad preferences.

We don't sell your personal information or share it publicly. We share it only with these providers, with the AI assistants you connect, or when required to by law. Some of these providers process information outside Canada, including in the United States.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

If you authorize and request us to access data from YouTube on your behalf when SyncWith will use the YouTube API, and we refer you to the Google Privacy Policy Page

Children

SyncWith is a business tool and is not directed to children under 16. We don't knowingly collect information from them.

Acceptance of Terms

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website or service will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us at hello@syncwith.com

This policy is effective as of 3 November 2026.

‍